General Questions
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      Is My Information Secure with Simply Bread?

      At Simply Bread, we take the security of your data seriously. We work with industry-leading services to ensure all customer and baker information is handled securely and responsibly. Here's an overview of how your data is managed and protected:

      Where Is My Data Stored?

      • AWS (Amazon Web Services):
        All customer and baker information is stored securely in AWS, one of the most trusted cloud computing platforms in the world. AWS is designed with best-in-class security measures, including data encryption, regular audits, and compliance with global security standards like ISO 27001 and SOC 2.

      How Are Emails and Text Messages Sent?

      • SendGrid (Emails):
        We use SendGrid to send emails to bakers and their customers. SendGrid ensures secure delivery with TLS encryption and is fully compliant with industry standards like GDPR and CCPA.
      • Twilio (SMS):
        All SMS messages are sent through Twilio, a highly secure platform trusted by businesses worldwide for reliable communication. Twilio follows strict security protocols, including encryption and secure data processing practices.

      Do You Store Sensitive Information?

      No, we do not store sensitive information like:

      • Customer credit card details
      • Baker Social Security Numbers (SSNs)
      • Baker bank account details

      All of this sensitive information is managed securely by Stripe, our payment processor.

      How Does Stripe Handle Sensitive Data?

      Stripe is a globally recognized leader in secure payment processing and data protection. They are certified to the highest compliance standards, including:

      • PCI DSS Level 1 Compliance: The most stringent level of security for handling payment data.
      • Tokenization: Credit card information is never stored in its raw form. Instead, it is encrypted and tokenized for maximum security.
      • Advanced Fraud Prevention: Stripe uses sophisticated tools to monitor for fraud and unauthorized activity.

      Stripe guarantees the security of all financial information, so you can rest assured that your SSN, bank account, and customer payment details are safe.

      Key Takeaways:

      • Your data is stored securely with AWS, a global leader in cloud security.
      • Emails and SMS messages are sent through SendGrid and Twilio, both of which follow strict security protocols.
      • Simply Bread does not store any sensitive information like credit card details or SSNs—this is entirely managed by Stripe, a secure and compliant payment processor.

      If you have any further questions about data security or how your information is handled, feel free to reach out to our app support team at 760-452-3607. We're happy to help!