Understanding Fees in the Simply Bread App

Here's a straightforward breakdown of our fee structure, how these fees are applied, and your options for managing them:

Simply Bread Fee

• When it applies: Only on orders your customers place through your online storefront. The fee is 5%, charged only on your product subtotal after discounts, never on taxes, tips or delivery fees.
• Cash at pickup: Storefront orders your customers pay for in cash still have the Simply Bread fee. For those orders, the fee is taken from your next payout.
• When it doesn’t apply: Sales you ring up in person with the POS system, and any order you create yourself, including manual orders, payment links and wholesale invoices.
• Who pays it: You choose. You can cover it yourself, pass it on to your customer, or split it. Set this in Menu > Tips, Taxes and Fees.
• Refunds: If you refund an order, we refund the matching part of this fee: all of it for a full refund, and part of it for a partial refund.

Card Processing Fees

Card payments are processed by Stripe. The rate depends on where the transaction happens:

Processing fees apply to the full amount charged, including tips. For Canadian bakeries, online fees are charged in Canadian dollars.

• Who pays it: You choose, online and in person. You can cover the processing fee yourself or pass it on to your customer.

Tap to Pay

• Why use it? No card reader needed. After each sale, enter the customer’s number under Send a receipt to the customer? and leave Sign up to be notified about future Baking days checked. Walk-up and farmers-market customers then hear about your next bake day and can pre-order, and all your sales stay in one place.
• Where it’s available: Tap to Pay is available to bakeries in the U.S.
• How to use it: Go to Menu > POS System, tap the card device button at the top, and choose Tap to Pay (Tap to Pay on iPhone on iPhones). You’ll need the latest version of the Simply Bread app on an iPhone or an Android phone with NFC. Your phone also needs a recent operating system: Stripe blocks Tap to Pay on phones whose iOS or Android version is more than about a year old, so install the latest update before you start.

Frequently Asked Questions

Q: What if I refund an order?

A: You can refund all or part of an order. Card payments go back to the customer’s card. For cash orders, you return the cash yourself. We refund the matching part of the Simply Bread fee, but Stripe’s processing fees aren’t refundable. If your customer paid the processing fee, a full refund returns it to them, and Stripe’s fee comes out of your payout.

Q: Can I absorb all the fees?

A: Yes, you can choose to absorb all fees, including platform and processing fees, to offer a seamless experience to your customers.

Q: Why is there no Simply Bread fee on POS system sales?

A: In-person sales don’t need the bake day announcements, order reminders and pickup notifications that online pre-orders rely on, so they cost us less to support. That’s why we don’t charge the 5% Simply Bread fee on POS sales. We want to keep the Simply Bread App as affordable for our bakers as possible.

Q: How secure is my financial information with Stripe?

A: Stripe is highly secure, employing advanced encryption and security measures to protect your financial data.

Questions?

If you have any questions or need help getting set up, reach out to us at support@simply-bread.co or call or text 760-452-3607. We’re happy to help.