Understanding Fees in the Simply Bread App

Here's a straightforward breakdown of our fee structure, how these fees are applied, and your options for managing them:

Platform Fee

• What is it? A 5% fee is applied to all transactions made through your storefront to support app maintenance and enhancements.
• Exceptions: There is no platform fee for manually placed orders, and we refund this fee if an order is refunded.

Processing Fee

• What is it? Stripe, our payment processor, charges a fee of 2.5% + $0.30 per transaction, applicable only to electronic payments made through the storefront.
• Responsibility: As the bakery owner, you are responsible for these processing fees.

Managing The Fees

• Platform Fee Choices: You decide who pays the platform fee—you, your customers, or split between both. Adjust these settings on the Tips, Taxes, and Fees page within the app.
• Stripe Fee: This fee is typically covered by you, the business owner.

Frequently Asked Questions

Q: What if I refund an order?

A: The customer will receive a full refund to their original payment method. We also refund any platform fees for refunded orders; however, Stripe’s processing fees are non-refundable.

Q: Can I absorb all the fees?

A: Yes, you can choose to absorb all fees, including platform and processing fees, to offer a seamless experience to your customers.

Q: How secure is my financial information with Stripe?

A: Stripe is highly secure, employing advanced encryption and security measures to protect your financial data